Refund policy

🔄 Return & Refund Policy

📦 1. Returns

We accept returns under the following conditions:

  • Items must be returned within 1-3 days of delivery

  • Items must be unused, unworn, and in original packaging

  • Proof of purchase (receipt or order confirmation) is required

Some items may be non-returnable, including:

  • Perishable goods

  • Digital products or downloads

  • Personalized or custom-made items

  • Gift cards

💰 2. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to the original payment method

  • Refunds may take 1-3 business days to appear, depending on your bank or payment provider

🚚 3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Shipping fees are non-refundable

❌ 4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within              1-2 days of delivery with photos or details so we can resolve the issue quickly.

🔁 5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us first.

📩 6. How to Request a Return

To initiate a return or refund, please contact us:

Email: 
Order Number: Required

We will provide return instructions once your request is approved.

📝 7. Policy Updates

We reserve the right to update this Return & Refund Policy at any time. Changes will be posted on this page with an updated date.

📬 8. Contact Us

If you have any questions about this policy, reach out to us at:

Email: dealzdive.au@gmail.com